The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by Paccard e-commerce to the consumer, in compliance with the Hamon law (2014).

Order Confirmation

The contractual information will be confirmed by e-mail to the address indicated by the consumer in the order form.

Proof of transaction

The computerized registers, kept in the computer systems of the Paccard e-commerce company under reasonable security conditions, are considered as proof of communications, orders and payments made between the parties. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Product Information

Every effort has been made to ensure the accuracy of the information presented on the site: www.laboutiquedelacloche.com. Paccard e-commerce or its suppliers are nevertheless not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted, even in the event that Paccard e-commerce was aware of the possibility of such damage. Product and manufacturer names and brands are used for identification purposes only. The photos, descriptions and prices of the products are not contractual.

Period of validity of the offer and its price

Our prices are valid for the day.

Delivery terms

The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve.

All products leave our premises in perfect condition. The customer must notify the carrier (or the postman) of the slightest trace of shock (holes, traces of crushing, etc.) on the package, and if necessary refuse the package. A new identical product will then be sent to you free of charge. The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been issued upon receipt of the package, cannot be taken care of. As in any expedition, it is possible to experience a delay or that the product gets lost. In such a case, we contract the carrier to start an investigation. Every effort is made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical package at his expense. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, bad weather or strikes.

Delivery delay

Fr small bells in stock at the Paccard Museum Boutique: they are generally dispatched within 48 hours: For PACCARD miniature bells, door bells available: they are dispatched within less than eight days, the time for the Founders to assemble the equipment; For the bronze cowbells, they are sent after their manufacture, within three to five weeks or according to the delay committed by the Foundry, information of delay will be given to the customer; For personalized bells, miniatures, doors and larger diameters, they are shipped after their manufacture, within two to five weeks or according to the deadline set by the Foundry with regard to its workload.

Delivery problem due to the carrier.

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the signature of the customer. At the same time, the consumer must confirm this anomaly by sending the carrier within (2) two working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter to the Paccard e-commerce address. Without this fact, we do not proceed to any trade.

Delivery errors

The consumer must make to Paccard e-commerce, on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality. With respect to the indications appearing on the order form. Beyond this period, any complaint will be rejected. The formulation of this complaint to Paccard e-commerce may be made to the company's address. Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release Paccard E-commerce from any liability vis-à-vis the consumer. In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Paccard e-commerce as a whole and in its original packaging in impeccable condition to the address of the company Paccard e- trade. To be accepted, any return must be reported and have the prior agreement of Paccard E-commerce, which if agreed will forward the package to the correct address. In this context, the shipping costs are the responsibility of Paccard E-commerce, except in the case where it turns out that the product does not correspond to the original declaration made by the consumer in the right direction of return .

Product warranty

The provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of latent defects of the thing sold. The consumer is expressly informed that Paccard e-commerce is not the manufacturer of the products presented on the www.laboutiquedelacloche.com site but, as a subsidiary of the Paccard Foundry, the company is delegated to provide after-sales service due to defective products. In the event of damage caused to a person or property by default of the product, only the responsibility of the manufacturer thereof, the Foundry, may be sought by the consumer, on the basis of the information appearing on the packaging of the said product. The warranty period is one year (1 year). All products modified or repaired by the customer or by any entity other than the service providers chosen by Paccard e-commerce are excluded from this warranty. The warranty can be extended according to the terms provided and on the site or following an estimate.

Right to retract

The right of withdrawal only applies to natural persons. In accordance with Articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at his own expense, products that do not suit him, this only for items not subject to a personalization. This period runs from the day of receipt of the consumer's order. All returns may be reported in advance to Paccard e-commerce customer service. The product must be returned to the address of Paccard e-commerce. Sensitive products (such as DVDs, CDs) must not have been unsealed, so that the consumer can benefit from the right of withdrawal. Only products returned as a whole will be taken back, in their complete and intact original packaging, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer. In the event of exercise of the right of withdrawal, Paccard e-commerce will make every effort to reimburse the consumer within fourteen days (Hamon Law).

Rights of use

The use of the brands present on the site is strictly prohibited.

Force majeure

None of the parties will have failed in their contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered as a case of force majeure any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware. The two parties will then come together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than one month, these general conditions may be terminated by the injured party. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those which are usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.

Applicable law

These general conditions are subject to French law. This is the case for rules of substance as well as for rules of form. In the event of a dispute or complaint, the consumer will first contact Paccard E-commerce to obtain an amicable solution.

Protection of personal data

All the data that you entrust to us is in order to be able to process your orders. Under law no. 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the right to rectify, consult, modify and delete data with Paccard e-commerce. that you have communicated to us. This right can also be exercised

Disputes

Any order placed through the website www.laboutiquedelacloche.com entails the customer's acceptance, without any restriction, of the general terms and conditions of sale of Paccard E-commerce. In the event of sale to a legal person, any dispute relating to the sale (price, GTC, products, etc.) will be subject to French law before the Commercial Court of the head office of Paccard e-commerce, namely: Annecy.